Return & Refund Policy – Zora

At Zora, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Returns

We accept returns within 7 days of delivery. To be eligible for a return:

• The item must be unused, unworn, and in original condition

• All original tags and packaging must be intact

• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (unless received defective)

• Items purchased on sale or clearance

• Personal use items (if applicable)

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We will arrange a replacement or refund accordingly.

4. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days

• Refunds are issued via:

  • Bank transfer, or

  • Mobile wallet (JazzCash / Easypaisa)

5. Cash on Delivery (COD) Orders

For COD orders:

• Refunds will not be issued in cash

• Customers must provide bank account details or mobile wallet information for refund processing

6. Exchange Policy

We offer exchanges for:

• Defective or damaged items

• Incorrect product received

Exchanges are subject to stock availability.

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service

8. Order Cancellation

• Orders can be canceled before shipment

• Once shipped, the order cannot be canceled

9. Contact Us

For any return or refund requests, please contact us:

Email: shopthezora@gmail.com
Phone/WhatsApp: +92 310 5162057

---

By placing an order with Zora, you agree to the terms of this Return & Refund Policy.